FAQs
Frequently Asked Questions
What time does the trip leave?
As a general rule trips depart every hour from 11.10am to 4.10pm, with boarding 10 to 15 mins before departure. Exacts timing are dependent on min numbers wanting to travel and other boat users who want to use the canal lock. We work hard to keep to our schedules and the vast majority of our trips depart on time.
Groups of 20+ PAX may book earlier or later departures, subject to availability - please email us with your requirements.
Groups of 20+ PAX may book earlier or later departures, subject to availability - please email us with your requirements.
can we bring a dog on board?
Yes you can bring a dog on board as long as it is very quiet well behaved. Please see our 'Dogs!' webpage for further details.
Do you have disabled facilities?
Yes we have a wheelchair lift (up to 200kg) and a disabled toilet as well as moveable seating to accommodate the wheelchair in the cabin. Please make sure you see our 'Wheelchair Users' webpage and follow the instructions from there.
CAn we book Online?
Yes, please see our 'Book Tickets' webpage for further details
Do you take private charters?
Yes, we do lots of these types of trips. Please email us for more details giving your preferred time and date of departure and the duration of the trip you are looking to book. We are fully licensed too.
I've booked online and the trip was cancelled what should I do?
Occasionally the trip might be cancelled due to adverse weather/river conditions or low numbers for example. Don't worry as we'll automatically refund you if that happens. It can take 3-5 days to appear in your account and don't hesitate to email us as well.
WHAT TIME SHOULD WE BOARD?
Boarding is usually 10 to 15 minutes before the scheduled departure time. Please be prompt,even if you've booked as late arrivals may be placed on to the next available trip if boarding has already started.
How long is the trip?
40-45 minutes
how can we find you?
Click here to get directions
Is the boat guaranteed to go at the scheduled time?
No, departures are dependent on such things as minimum passenger numbers wanting to travel and weather/river conditions on the day.